Shipping, Policies, and Warranty
For all 56 US States and Territories, the average cost of standard shipping is now included in all product prices.
We mostly ship via UPS Ground. We also may use USPS Priority, USPS Ground Advantage, and FedEx Home Delivery. Not all carriers are able to deliver to every address. If you require the use of a specific carrier, please let us know using the "Leave us a note" box on the shopping Cart page.
Orders shipping to a post office box, Alaska, Hawaii, or any US Territories may be shipped via USPS Priority Mail or USPS Ground Advantage.
We have added international shipping to Canada, the UK, and Australia. Extra shipping charges will be added upon checkout. International shipments are usually sent via FedEx International Connect Plus. All customs or other fees are the responsibility of the customer.
- Handling time
For the Compost Cranks®, hose guides, and garden stakes, please allow for a handling time of 2-5 business days.This extra time is to allow for a surge in orders. We will usually ship in 1-2 business days.
For the garden beds, please allow for a handling time of 4-6 weeks.
- Transit time
Normal time in transit is between 2-5 business days. Transit times to Hawaii, Alaska, US Territories, and International locations may take longer.
You will receive tracking information sent to your email with every order.
For delivery by Christmas, we recommend ordering by December 9th. We cannot guarantee delivery times, so the sooner the better. All orders placed on the 19th or later will ship the week after Christmas. Happy Holidays!
Sales made in the state of Arizona will be charged 8.7% sales tax.
365 Day “No Reason Needed” return policy. 100% Money Back Guarantee & We Pay Return Shipping. Please save your receipt, and email or call us for instructions.
Each tool is handcrafted with care from quality material and personally tested to make sure you have a product you deserve.
Note that slight differences & imperfections are inherent.
Both the Compost Crank® and the Compost Crank Twist™ are covered by a Lifetime Limited Warranty. Our products are warranted against defective material or workmanship for their lifetime. In the event of failure during this time, please call 1-800-795-7316 for return instructions. The tool will be returned to Lotech Products LLC, 3919 East Holmes Street, Tucson AZ 85711, and will be repaired or replaced. This warranty does not cover failure due to normal wear, abuse, or neglect.
This warranty gives you specific legal rights as well as other rights, which vary from state to state. In any event, you have the right to return for a refund if you feel the product has been misrepresented in advertising or does not serve its stated purpose. Unauthorized repair or misuse voids this warranty by law.
The Compost Crank® and Compost Crank Twist™ were made light in weight for their intended purpose as compost aerating tools. Any other use constitutes misuse, and Lotech Products LLC will assume no liability for damage or personal injury caused by such misuse.